Q: My car is all wheel drive. Must it be towed by a flatbed tow truck?
A: No. However, we do recommend that using a flatbed is the best method of towing an AWD vehicle.
Q: Is towing bad for my car?
A: No. Your car’s suspension will do its job as it normally would.
Q: My car is lowered, can it still be towed?
A: Potentially not by all models of tow truck. Regardless, Betts Garage has many models of tow trucks, wreckers and haulers to suit any job.
Q: Even though my insurance company recommends I take my vehicle to a body shop they work with can I bring my vehicle to B&G Auto Body?
A: You have the right to have your vehicle repaired by any repair facility of your choice. Some insurance companies have contracts with repair facilities and use this method as a way to save themselves money. No insurance company, independent agent, representative, appraiser, adjuster or staff member of an insurance company can legally force you to take your vehicle to any specific repair facility or require repairs be made by a specific shop or individual.
Q: Will my vehicle be repaired using original factory parts?
A: Some insurance companies will try to dictate the use of aftermarket replacement parts or even used parts. Companies other than the original vehicle manufacturer make these parts. We prefer to use original OEM parts and will work closely with your insurance company to try and have them pay for original parts. We will not install any aftermarket parts without your prior consent.
Q: How long will it take to repair my vehicle?
A: We will provide you with an estimated date of delivery. Each collision repair is unique and sometimes additional damage is found during the tear down process, which will affect the completion date. Parts availability can also affect the completion date. We pledge to keep you informed of any changes throughout the course of repair.
Q: Do you offer a warranty on your work?
Q: Will the paint match my existing color?
A: We have a computerized paint matching system that assists us with matching and mixing our paint to match your vehicle. You can be assured that our paint work will meet the high standards we place on our work, and will be backed with a warranty as long as you own your vehicle.